At Globugzz Beadwork, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us.   We offer store credit in the event of a broken or damaged product.  Please contact us within 30 days of receiving your order to arrange for an exchange. The item must be in its original condition and packaging. Once we receive the returned item, we will process the exchange for store credit promptly.