A: At GloBugzz Beadwork, we take great care in crafting and packaging each piece of our artisanal, handcrafted jewelry. However, if your order arrives with any broken or damaged items, we offer store credit as a resolution. To qualify, please contact us within 30 days of receiving your purchase and ensure that the items are in their original condition. This policy helps us maintain our commitment to quality and customer satisfaction while allowing you to select a replacement or other pieces from our natural stone, semi-precious gemstone, and custom beaded collections.